For over a decade, James and James has enabled online stores to achieve their ambitions, with our order fulfilment services.
E-fulfilment is defined as “the arrangements that are necessary for businesses to sell their products or services on the internet.” Many businesses take the hassle out of these “arrangements” by outsourcing them to a e-fulfilment service like James and James. We help you to:
Turn your marketing tap on, safe in the knowledge that your fulfilment will scale to meet peaks in demand.
Wave goodbye to bad reviews and “Where’s my order?” emails, with fast, accurate, trackable fulfilment.
Channels, couriers, inventory. Manage it all with real-time insights from ControlPort – our cloud-based fulfilment platform.
Our order fulfilment service takes care of everything. We receive stock from your manufacturers, ship products to your customers, and handle any returns. You and your customers can track the whole process and every individual step live online.
We receive stock from your suppliers, check it, and store it in our international fulfilment centres. Product barcodes, photos, weights and dimensions are all captured in ControlPort, laying the foundations for accurate fulfilment and stock control.
Our platform integrates with your sales channels, retrieving orders as they come in. Thanks to our quadruple checks, we pick and pack them with an industry-leading accuracy of 99.999%. You can monitor progress live online and make amendments, if needed.
We ship 98.0% of orders same-day via our global network of couriers. Thanks to the economies of scale we achieve – and the performance audits ControlPort provides – you get the most time and cost-effective shipping services.
Our pick and pack checks help eliminate returns due to incorrect or damaged items. But when they happen for other reasons, our platform makes it easy for consumers to initiate returns and gives you useful data on them.
Our order fulfilment services are optimised for fast-moving consumer goods that are smaller than a football and lighter than a laptop. Here are just a few of the markets we serve.
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Contact us and we’ll arrange a consultancy call, to discuss your current operations, future ambitions and barriers standing in your way.
We’ll then create a tailored proposal, including an online platform demo, full pricing breakdown and tour of one of our locations.